Category: Inmate Communication Technology

Insight on Securus Technologies Information Management Solutions

Securus Technologies focus on tech solutions for the American market. In particular, the company offers reliable prison communication solutions. It started in 1986 in Texas and Georgia. Securus has a workforce of about 1000 employees and works with around 2600 Correctional Facilities in the United States, Mexico, and Canada. Among similar technology companies that I have come across, I would consider Securus Technologies to be one of the leading providers of the following services: inmate communication, tracking offenders on parole, information management systems for government agencies and serves over one million inmates in the United States alone.


Securus Technologies is headquartered in Dallas Texas with a regional office in Atlanta and four regional offices in Dallas metro area. Securus focuses on providing high standard and innovative systems to cater for the special needs of Correctional Facilities. The company is credited with coming up with a system that can be used to control contraband cell phones. This system prevents contraband cell phones from connecting to mobile networks. On top of traditional telephone services, Securus Technologies also provides a money transfer service through which inmates can receive money as well as email services for you to securely communicate with your incarcerated loved one.


The feedback from clients is great meaning the services offered by Securus Technologies is efficient and satisfying. Some of the customers’ comments I came across stated that the service enabled them to make an arrest involving contraband. Another indicated that the service was important in monitoring call to gather vital information that would not have otherwise been gathered. Others congratulated Securus Technologies for its commitment towards improving jail security.


Securus’ investigative tools are also other important feature to note. It comes in handy when conducting investigations concerning potential threats as well as harassment reports. It also works hand in hand with other law enforcement resources in solving cases such as recovery of stolen money as well as drugs and other illegal substances.


Securus Technologies Bests Thousands, Wins Gold at the 11th Annual Stevie Awards

Securus Technologies started off the month of March on a high note. At the 11th Stevie Award gala, the tech solutions company walked away with two Gold awards, one in the category for Customer Service and another in Customer Service Training Department.


For more than a decade leaders in the business world have perked up each award season to see how many companies were being considered for recognition by the Stevie Awards. With 2,300 nominations 2017 experienced a 10% uptick in potential winners in each category, those in attendance at Caesar’s Palace in Las Vegas were aware of how competitive this year would be. And the 77 judges entrusted with discerning those companies worthy of recognition on their stage, it’s no accident Securus won in two categories centered around customer satisfaction as a company-wide service.


There to represent Securus Technologies was Danny de Hoyos, the company’s Senior Vice President of Operations. To win Gold in one category was noteworthy, but de Hoyos was understandably honored to win two.


In being recognized for customer service and the training of employees, de Hoyos remarked that the honors received that night were simply reflective of good business sense which has gone on to buttress Securus’s reputation as a company that can be trusted. As a tech solutions provider mainly to law enforcement, correctional facilities, and public safety organizations, stress, deadlines, and a reliability are a must for their clients. That being the case, de Hoyos stressed that commitment to customer satisfaction and the ability to deliver on their expected services is the only way to success in a field that relies so heavily on customer loyalty.


Repeat business is a must in any field, but it seems to be increasingly recognized, according to Stevie Awards president and founder Michael Gallagher. While Securus won big in either category, competition was tough. Many businesses are working harder than ever before to secure customer loyalty and enjoy a positive reputation in order to gain new business.


Securus Receives Accreditation from Better Business Bureau

Securus Technologies is one of the most prominent technology companies serving the inmate family in the United States. For the company, nothing delights them more than the use of technology to enhance public safety and investigation. For over two decades of professional experience, the Company has served many offices and government departments to foster technology use in a manner that is unparalleled in this industry. For this reason, you might have realized that the company works to meet the end-needs of any occurring department capability. Securus Technologies has combined with other technology companies in the United States to have their services developed in a manner that is leading in the industry throughout the world. For this reason, it was accredited by the Dallas-based Better Business Bureau.


Securus Technologies, as it is with other technology companies in the United States, has sought to become one of the leading providers of justified solutions in a manner that is unmatched in the industry. For this reason, the company has become an entity of force to get better results through all they do and work in the industry. The company also received this accreditation because they showed the greatest sign of maturity and better business in the industry. For his reason, the Better Business Bureau saw that the least they could get is the A+ rating and accreditation in business. The Better Business Bureau used the company’s statements issued in the social and prints media and determined the accreditation. Because Securus Technologies were right in all they said in media, hey have come out to become one o the best companies in this arena. For this reason, no one can deny this fact.


According to Danny De Hoyos of Securus Technologies, Securus Technologies has consistently worked to meet all the necessary changes they were asked to make and meet this accreditation criterion.



Great Grand Calling Features From A Leading Inmate Provider

Securus Technologies has been leading the forefront as a leading inmate communications regulator, alongside the Public Utility Commission. They are responsible for ensuring that government regulations are met and each call is given proper monitoring, surveillance, and advanced technical support. When they have a successful audit they’re able to catch irregularities, fraud, and overcharging. Their last fourth quarter audit found a few inaccuracies with Global Tel-Link and they were quickly corrected. Global Tel-Link is now offering their customers in Louisiana free inmate calling features for a limited time. You’re invited to secure your inmate calls with Securus.


Securus Technologies Expands Their Services


Well known for their calling regulations, Securus Technologies has expanded their services to include inmate calling features. They proudly offer inmate services that can’t be compared to other networks. They now offer a quality video chat feature that will allow them to talk to their loved ones over the internet. You get a high definition video that gives you complete control over your conversation. Just a few clicks of a button and zoom in and out to control the video or control the audio by adjusting the volume.


Securus Technologies Feature


Advanced Technological Solutions


You can pay for many features over the phone that will allow you to get inmate features over the phone or over the internet. If you have a valid debit or credit card, you can get these features in advanced over their secure network.


Voicemail Features


An inmate can prepare for their release by retrieving messages from their secure account. Their given a personalized access network that will allow them to secure their messages and check them when they have phone privileges.


Become a member today. Join Securus Technologies for more details.


Parental Involvement through Securus Video Visitation – Concert

Inmate visitation may not mean a lot to everyone but commands a lot of emotions to their families and those affected. Securus Technologies has innovated video visitation that has revolutionized inmate visitation. With video visitation, now families have the opportunity to relate better with their relatives in correctional facilities. With the introduction of video visitation, inmate visitation offers significant benefits as compared to conventional onsite visitations. When compared, video visitation allows the visitors the following advantages that I believe stand out from the traditional visitation:


  • Low cost considering the resources in time and money to spend in onsite visitation.
  • Added visitation time which exceeds onsite visitation by over four hours.
  • Dangers that visitors are exposed to in onsite visitations for example from hostile inmates are eliminated.
  • Ease the management of correctional facilities with managers less worried about issues touching on contrabands.
  • Correctional facilities have the opportunity to record conversations, which may be beneficial in investigations.


The above are just some of the vast benefits that are provided by video visitation. With the importance attached to family ties such as parental involvement in childcare. Video visitation allows incarcerated parents to witness significant milestones with concerts being one of them. When a child participates in a concert, it is important to have parental involvement for moral and psychological support. Now, a parent can utilize video visitation to walk with their children as they grow and develop skills in such areas.



How video visitation- concert works


As the name suggests, Securus Technologies strives to provide innovative products that are in line with its core business. It is from this background that video visitation only requires simple technology devices. With an internet connection, iPad, a personal computer or any internet powered device. However, with iPad, iPhone and iPod touch, there is the video visitation app that allows users easy access to the service. All that is needed is activating the app and with “at-Home” click to begin the video visit.


About Securus Technologies


Securus Technologies is an investigation and communications organization that offers its services mainly to correctional facilities. From its service and product offerings, I believe that the company continues to improve and change communication in correctional facilities. Though the company is also involved in other activities, the video visitation program remains one of its greatest innovations. Considering the magnitude of its operations, the company is positively changing the lives of inmates and their families. Also in the list of benefits is the constant contact that comes with reduced cost of visitation.

Securus Video Visitation – Concert from Securus Technologies on Vimeo.

Securus Technologies Proves it Has a Place in Communications

Most people don’t really put that much thought into things like improved inmate communications. The truth is, up until Securus Technologies started working on such things, most companies focused more on solely providing security without improving the way that communication existed at all. Unfortunately, this approach only addresses part of the issue when it comes to correctional facilities and all of the needs that must be met at such facilities. Thanks to the presence of this particular corporation, needs are being addressed on a much wider level, creating a more comprehensive, safer and more effective correctional facility. As a direct result, everyone has the opportunity to benefit, from staff members to inmates to the general public.

When a company really latches onto something and begins making waves in the business world, there is usually someone that is there to compete. It is the very nature of capitalism and this is no exception. As a result, there was an article that was recently published concerning the competition that exists between Securus Technologies and GTL, another company that provides similar, if not exact, services. Generally speaking, the article serves to summarize the many different services that are provided by Securus Technologies. It is important to remember that these services are vast and varied. If there is a service connected to communication or security, it is fairly safe to say that this corporation not only provides it, but has probably pioneered it.

Most notably, Securus has created an innovative video visitation platform that can be accessed by anyone with a cell phone anywhere as the software integrates with an app you can download on your phone. Register for Securus video software here.

However, the article also discusses the rivalry between the corporation and another company that operates on a similar platform. It serves to highlight the differences between the two companies and the reasons so many customers choose Securus Technologies over its rival. In fact, the article also pointed out that customers who were once with the rival company are now flocking to Securus Technologies because of its superior performance and its vast array of services that are not typically offered by other corporations.

However, correctional facilities and facilities like them have come to trust Securus Technologies to the point that they know that they can count on them for their communications needs as well as surveillance and security. The company uses only the latest technology and backs that up with a full team of well qualified support individuals that are available 24 hours a day, 7 days a week. When all things are considered, it is easy to understand why this company is making waves and why so many people are going to them for their needs.